Cancellation and Refund Policy
Managing Cancellations and Refunds for Secure Travel Services
This Cancellation and Refund Policy (“Policy”) governs the cancellation and refund procedures for services booked through MyTravCon LLC, a company registered in Dubai, United Arab Emirates, at [Placeholder Address, Dubai, UAE] (“MyTravCon,” “we,” “us,” or “our”), including hotels, transfers, tours, flights, excursions, and other tourism-related services. This Policy applies to bookings made via www.mytravcon.com or through our global concierge network in the UAE, Western Europe, Asia, and the Americas. It complies with UAE Federal Law No. 5 of 1985 (Civil Transactions Law), UAE Consumer Protection Law (Federal Decree-Law No. 5 of 2020), the EU Package Travel Directive (2015/2302) for European clients, and applicable regulations in Asia and the Americas. By engaging our services, you agree to this Policy, which supplements our Terms and Conditions, Privacy Policy, Cookie Policy, and Safety Policy, available at www.mytravcon.com.
Scope of the Policy
1.1. This Policy outlines the terms for cancelling bookings and obtaining refunds for travel services arranged by MyTravCon, ensuring transparency and compliance with applicable laws.
1.2. It applies to all clients booking through MyTravCon, whether for individual services (e.g., flights, hotels) or package travel arrangements, as defined by the EU Package Travel Directive for European clients.
1.3. Refunds are subject to the terms of third-party suppliers (e.g., airlines, hotels, tour operators), which MyTravCon communicates to you at the time of booking.
Client Cancellation
2.1. Cancellation Process: Submit cancellation requests in writing via www.mytravcon.com or to your dedicated concierge. Verbal requests will not be accepted. Include your booking reference number, travel dates, and reason for cancellation to facilitate processing. Cancellations are effective only upon receipt of confirmation from MyTravCon.
2.2. Cancellation Fees: Non-refundable deposits (typically 20–50% of the total cost, as specified in your booking confirmation) may apply, depending on supplier terms. Additional cancellation fees may be charged by suppliers, such as airlines (e.g., for non-refundable tickets) or hotels (e.g., for late cancellations). These will be disclosed at booking. MyTravCon may charge an administrative fee (up to 10% of the booking cost or AED 200, whichever is lower) to cover processing costs, as permitted by UAE Consumer Protection Law.
2.3. Cancellation Timelines: More than 30 days before travel: Full refund, less non-refundable deposits and administrative fees, unless supplier terms specify otherwise. 15–30 days before travel: Partial refund (typically 50–75% of the booking cost), subject to supplier policies. Less than 15 days before travel: No refund, except in cases required by law (e.g., EU Package Travel Directive for package travel). Exact timelines and refund amounts depend on supplier terms, provided in your booking confirmation.
2.4. No-Show Policy: Failure to use booked services (e.g., missing a flight, tour, or hotel check-in) without prior cancellation notice will result in no refund, per supplier policies.
2.5. Special Circumstances: If you cancel due to personal emergencies (e.g., illness, bereavement), MyTravCon will seek supplier flexibility for refunds or credits, but outcomes depend on supplier discretion and your travel insurance coverage.
MyTravCon Cancellation
3.1. MyTravCon may cancel bookings in the following circumstances: Supplier Unavailability: If a supplier (e.g., airline, hotel) cancels or becomes insolvent, we will seek alternative arrangements or refunds. Force Majeure: Events beyond our control, such as natural disasters, political unrest, pandemics, or government restrictions, may necessitate cancellation. Client Non-Compliance: Failure to provide accurate information, make timely payments, or comply with our Terms and Conditions may lead to cancellation.
3.2. In such cases, MyTravCon will: Notify you promptly via www.mytravcon.com or your concierge. Offer comparable alternative services (e.g., alternative flights, hotels) where possible. Process refunds for unfulfilled services, subject to supplier terms and applicable law.
3.3. MyTravCon is not liable for additional costs (e.g., alternative travel arrangements) caused by supplier cancellations or force majeure, as outlined in our Terms and Conditions.
Refund Process
4.1. Eligibility: Refunds are available for cancellations meeting the criteria in Sections 2 and 3, subject to supplier policies and applicable law (e.g., UAE Consumer Protection Law, EU Package Travel Directive).
4.2. Processing Time: Eligible refunds will be processed within 30 days of cancellation confirmation, to the original payment method (e.g., credit card, bank transfer). Delays may occur due to supplier processing times, for which MyTravCon is not responsible.
4.3. Refund Method: Refunds are issued to the original payment method unless otherwise agreed. Alternative methods (e.g., travel credits) may be offered at MyTravCon’s discretion, subject to your approval.
4.4. Non-Refundable Items: Certain services (e.g., non-refundable airline tickets, promotional rates) may be ineligible for refunds, as specified in your booking confirmation.
4.5. Currency: Refunds are issued in the original currency of payment (e.g., AED, USD), with exchange rate differences at your expense, unless required otherwise by law.
Payment Methods and Refund Limitations
5.1. Accepted Payments: MyTravCon accepts payments via credit/debit cards (Visa, MasterCard, American Express), bank transfers, or digital platforms (e.g., PayPal, Apple Pay). Cash payments are not accepted.
5.2. Refund Limitations: Refunds are limited to the amount paid to MyTravCon, excluding supplier-imposed fees (e.g., baggage fees, resort taxes) or costs incurred directly by you (e.g., visa fees). MyTravCon is not liable for indirect costs (e.g., missed connections, accommodation expenses) resulting from cancellations. Refunds for package travel in the EU may include additional protections under the EU Package Travel Directive, such as full refunds for significant itinerary changes.
Travel Insurance and Cancellations
6.1. MyTravCon strongly recommends purchasing comprehensive travel insurance to cover cancellation-related losses, such as non-refunded deposits or supplier fees.
6.2. We may facilitate insurance options through third-party providers, subject to separate terms. You are responsible for ensuring your insurance meets your needs.
6.3. MyTravCon is not liable for losses that could have been covered by insurance, including cancellations due to personal emergencies or supplier failures.
Compliance with Applicable Laws
7.1. UAE: This Policy complies with UAE Consumer Protection Law (Federal Decree-Law No. 5 of 2020), ensuring transparent refund processes and consumer rights.
7.2. Western Europe: For European clients, we adhere to the EU Package Travel Directive (2015/2302), providing additional protections for package travel cancellations (e.g., refunds for unavoidable cancellations).
7.3. Asia and Americas: We comply with local consumer protection laws where applicable, ensuring fair cancellation and refund practices for global clients.
7.4. Supplier Terms: Refunds are subject to supplier policies, which may vary by jurisdiction and service type. MyTravCon communicates these terms at booking.
Dispute Resolution for Cancellations and Refunds
8.1. If you have concerns about a cancellation or refund, contact us within 30 days of the issue via www.mytravcon.com or your concierge.
8.2. We will attempt to resolve disputes amicably within 30 days. Unresolved disputes may be referred to arbitration in Dubai under the Dubai International Arbitration Centre (DIAC) rules, as per UAE law.
8.3. European clients may have additional rights to pursue claims through EU consumer protection bodies, per the Package Travel Directive.
Amendments to Cancellation and Refund Policy
9.1. MyTravCon may update this Policy to reflect changes in regulations, supplier terms, or operational practices. Updates will be posted on www.mytravcon.com and effective immediately.
9.2. Continued use of our services constitutes acceptance of the revised Policy. Review it before each booking.
Contact Us
For cancellation requests, refund inquiries, or assistance, contact our team: Website: www.mytravcon.com Email: [Placeholder Email Address] Phone: [Placeholder Phone Number] Our 24/7 concierge support is available to ensure a transparent and fair cancellation and refund process. For complaints, you may contact consumer protection authorities in the UAE, EU, or your jurisdiction.
By booking hotels, transfers, tours, flights, excursions, or other tourism-related services with MyTravCon, you agree to this Cancellation and Refund Policy, ensuring a secure and transparent travel experience. Plan your journey with confidence at www.mytravcon.com.