MyTrav - Personalized Travel Experiences

Protecting Your Data in Travel Concierge Services

This Privacy Policy (“Policy”) outlines how MyTravCon LLC, a company registered in Dubai, United Arab Emirates, at [Placeholder Address, Dubai, UAE] (“MyTravCon,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects your personal information when you engage our travel concierge services for booking hotels, transfers, tours, flights, excursions, or other tourism-related services through www.mytravcon.com or by contacting our concierges. We are committed to safeguarding your privacy in compliance with UAE Federal Decree-Law No. 45 of 2021 (Data Protection Law), the EU General Data Protection Regulation (GDPR) for European clients, and applicable data protection laws in Asia and the Americas. By using our services, you consent to the practices described in this Policy.

Information We Collect

We collect personal information to provide and improve our travel agency services, ensuring secure travel booking and personalized experiences. The types of information we collect include:

1.1. Personal Information: Full name, date of birth, nationality, and contact details (e.g., email address, phone number, mailing address). Passport details, visa information, and other travel-related data required for bookings. Payment information (e.g., credit/debit card details, bank account information). Travel preferences (e.g., dietary requirements, accommodation preferences, itinerary details).

1.2. Automatically Collected Data: Website usage data (e.g., IP address, browser type, device information) collected via cookies or analytics tools when you visit www.mytravcon.com. Interaction data (e.g., pages visited, time spent, links clicked) to enhance user experience.

1.3. Other Information: Correspondence with our concierges (e.g., emails, chat logs). Feedback, reviews, or survey responses you provide voluntarily.

How We Collect Information

2.1. Directly from You: When you submit booking requests, contact us via www.mytravcon.com, or communicate with your concierge.

2.2. Through Our Website: Via forms, booking tools, or cookies on www.mytravcon.com. Cookies may include essential cookies for site functionality, performance cookies for analytics, or marketing cookies for personalized ads (subject to your consent where required).

2.3. From Third Parties: From suppliers (e.g., airlines, hotels) or payment processors when necessary to fulfill bookings or verify information, in compliance with applicable laws.

How We Use Your Information

We use your information to provide seamless travel concierge services and comply with legal obligations. Specific purposes include:

3.1. Service Provision: Processing bookings for hotels, transfers, tours, flights, excursions, and other tourism-related services. Creating personalized itineraries based on your preferences. Communicating booking confirmations, updates, or travel alerts.

3.2. Payment Processing: Facilitating secure transactions and verifying payment details.

3.3. Customer Support: Responding to inquiries, resolving issues, or providing 24/7 assistance via www.mytravcon.com.

3.4. Website Improvement: Analyzing usage data to enhance the functionality and user experience of our platform.

3.5. Legal Compliance: Meeting regulatory requirements, such as reporting to authorities or verifying travel documents, per UAE law and international regulations.

3.6. Marketing (Optional): Sending promotional offers or newsletters about travel services, only with your explicit consent (where required by GDPR or other laws). You may opt out at any time via www.mytravcon.com.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

4.1. Contractual Necessity: To fulfill our contract with you (e.g., booking services), per UAE Federal Decree-Law No. 45 of 2021 and GDPR Article 6(1)(b).

4.2. Legal Obligation: To comply with applicable laws (e.g., reporting requirements, tax obligations).

4.3. Consent: For optional uses like marketing or non-essential cookies, where required by law (e.g., GDPR Article 6(1)(a)).

4.4. Legitimate Interests: For improving services, ensuring security, or preventing fraud, provided your rights are not overridden (e.g., GDPR Article 6(1)(f)).

Sharing Your Information

We share your information only as necessary to provide services or comply with legal requirements:

5.1. Third-Party Suppliers: We share data with airlines, hotels, tour operators, or transfer providers to fulfill bookings, ensuring they comply with applicable data protection laws.

5.2. Payment Processors: Secure payment platforms (e.g., PayPal, Stripe) process transactions, adhering to industry-standard security protocols.

5.3. Legal Authorities: We may disclose data to comply with legal obligations or respond to requests from authorities in the UAE, Western Europe, Asia, or the Americas.

5.4. Service Providers: We use trusted third parties (e.g., IT providers, analytics services) to support our operations, with strict data protection agreements in place.

5.5. No Sale of Data: MyTravCon does not sell your personal information to third parties for marketing or other purposes.

Data Security

6.1. We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, loss, or misuse.

6.2. Despite our efforts, no online system is completely secure. You acknowledge the inherent risks of data transmission over the internet.

6.3. In case of a data breach, we will notify you and relevant authorities within 72 hours, as required by UAE Data Protection Law and GDPR, and take steps to mitigate harm.

Your Data Protection Rights

Depending on your location, you have the following rights under UAE law, GDPR, or other applicable regulations:

7.1. Access: Request a copy of your personal data held by MyTravCon.

7.2. Rectification: Correct inaccurate or incomplete data.

7.3. Erasure: Request deletion of your data, subject to legal retention requirements.

7.4. Restriction: Limit how we process your data in certain circumstances.

7.5. Data Portability: Receive your data in a structured, machine-readable format for transfer to another provider.

7.6. Objection: Object to data processing for marketing or legitimate interests.

7.7. Withdraw Consent: Revoke consent for optional data uses (e.g., marketing) at any time.

To exercise these rights, contact us via www.mytravcon.com or [Placeholder Email Address]. We will respond within 30 days, per UAE and GDPR requirements.

Data Retention

8.1. We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes (typically up to 7 years for financial records, per UAE law).

8.2. Booking-related data (e.g., passport details) is retained until the completion of travel, unless longer retention is required by law or for dispute resolution.

8.3. Marketing data is retained until you opt out or withdraw consent.

8.4. After retention periods, data is securely deleted or anonymized to prevent identification.

International Data Transfers

9.1. As a global travel concierge with operations in the UAE, Western Europe, Asia, and the Americas, we may transfer your data to suppliers or service providers in other countries.

9.2. We ensure such transfers comply with UAE Data Protection Law, GDPR (e.g., using Standard Contractual Clauses for EU data), and other applicable regulations, with adequate safeguards in place.

9.3. Contact us via www.mytravcon.com for details on cross-border data transfer safeguards.

Cookies and Tracking Technologies

10.1. Our website (www.mytravcon.com) uses cookies to enhance functionality, analyze performance, and personalize content.

10.2. Types of Cookies: Essential Cookies: Enable core website functions (e.g., booking forms). Performance Cookies: Collect anonymized analytics to improve user experience. Marketing Cookies: Deliver tailored ads, subject to your consent.

10.3. You can manage cookie preferences via your browser settings or our website’s cookie banner. Disabling cookies may limit website functionality.

10.4. For more details, view our Cookie Policy at www.mytravcon.com.

Third-Party Links

11.1. Our website may contain links to third-party websites (e.g., airline booking portals, payment processors). MyTravCon is not responsible for the privacy practices or content of these sites.

11.2. Review the privacy policies of third-party sites before providing personal information.

Children’s Privacy

12.1. MyTravCon’s services are not directed at individuals under 18. We do not knowingly collect personal data from children without parental consent.

12.2. If we learn that a child’s data has been collected, we will delete it promptly. Contact us if you believe this has occurred.

Amendments to Privacy Policy

13.1. We may update this Policy to reflect legal, operational, or regulatory changes. Updates will be posted on www.mytravcon.com and effective immediately.

13.2. Continued use of our services after updates constitutes acceptance of the revised Policy. We recommend reviewing this Policy before each booking.

For questions, concerns, or to exercise your data protection rights, contact our Data Protection Officer:

Website: www.mytravcon.com Email: [Placeholder Email Address] Phone: [Placeholder Phone Number] We are available 24/7 to address your inquiries. For complaints, you may also contact relevant data protection authorities in the UAE, EU, or your jurisdiction.

Compliance with Laws

15.1. This Policy complies with UAE Federal Decree-Law No. 45 of 2021 (Data Protection Law) for UAE operations.

15.2. For European clients, we adhere to GDPR requirements, including data subject rights and international transfer safeguards.

15.3. For clients in Asia and the Americas, we comply with applicable local data protection laws, ensuring global consistency in our practices.

By engaging MyTravCon’s travel concierge services, you acknowledge and agree to this Privacy Policy, ensuring your personal information is handled with care and security. Start planning your journey at www.mytravcon.com.