Safety Policy
Ensuring Secure Travel Services for Your Journey
This Safety Policy (“Policy”) outlines the measures taken by MyTravCon LLC, a company registered in Dubai, United Arab Emirates, at [Placeholder Address, Dubai, UAE] (“MyTravCon,” “we,” “us,” or “our”), to ensure the safety of clients engaging our travel concierge services for booking hotels, transfers, tours, flights, excursions, and other tourism-related services through www.mytravcon.com or our global concierge network. We are committed to prioritizing your safety and well-being, in compliance with UAE Federal Law No. 5 of 1985 (Civil Transactions Law), UAE Consumer Protection Law (Federal Decree-Law No. 5 of 2020), the EU Package Travel Directive (2015/2302) for European clients, and applicable safety regulations in Asia and the Americas. By using our services, you acknowledge and agree to this Policy, which supplements our Terms and Conditions and Privacy Policy available at www.mytravcon.com.
Scope of Safety Policy
1.1. This Policy applies to all travel concierge services provided by MyTravCon, including the arrangement of hotels, transfers, tours, flights, excursions, and other tourism-related services, whether booked via www.mytravcon.com or through direct communication with our concierges in the UAE, Western Europe, Asia, or the Americas.
1.2. Our goal is to ensure a secure travel experience by vetting suppliers, providing safety information, and offering support for emergencies, while adhering to applicable local and international safety standards.
1.3. This Policy does not cover services directly provided by third-party suppliers (e.g., airlines, hotels), whose safety practices are governed by their own policies.
Our Commitment to Safety
2.1. MyTravCon is dedicated to facilitating safe travel by: Partnering with reputable third-party suppliers (e.g., airlines, hotels, tour operators) who adhere to industry-standard safety protocols. Providing pre-travel safety information, including destination-specific advisories and health requirements. Offering 24/7 support for safety-related concerns during your trip.
2.2. We comply with UAE safety regulations, including those under the UAE Consumer Protection Law, and align with international standards, such as the EU Package Travel Directive for European clients, to ensure consistent safety practices globally.
Supplier Vetting and Safety Standards
3.1. Selection Process: MyTravCon carefully selects third-party suppliers based on their compliance with safety regulations, licensing requirements, and industry standards in their respective jurisdictions (e.g., UAE, EU, Asia, Americas).
3.2. Supplier Responsibilities: Suppliers are responsible for maintaining safe operations (e.g., vehicle maintenance for transfers, safety briefings for excursions). MyTravCon requests and reviews supplier safety policies but is not liable for their implementation.
3.3. Verification: We verify that suppliers hold necessary licenses and certifications (e.g., aviation safety certifications, hotel safety compliance) where applicable, subject to local regulations.
3.4. Client Notification: Any known safety risks associated with suppliers or destinations will be communicated to you before booking, via www.mytravcon.com or your concierge.
Client Responsibilities for Safety
4.1. You are responsible for: Travel Documents: Ensuring valid passports, visas, vaccinations, and other entry requirements are met, noting that some destinations require passports valid for six months beyond the return date. Health and Fitness: Assessing your physical and mental fitness for travel, including any medical conditions that may affect safety during tours, excursions, or flights. Compliance with Safety Guidelines: Adhering to safety instructions provided by MyTravCon, suppliers, or local authorities (e.g., wearing seatbelts during transfers, following tour operator safety briefings). Local Laws and Customs: Complying with safety-related laws and regulations in the UAE, Western Europe, Asia, or the Americas, including health protocols (e.g., COVID-19 measures).
4.2. Failure to comply with safety guidelines may result in exclusion from services without refund, as per supplier policies and these Terms.
Pre-Travel Safety Information
5.1. Travel Advisories: MyTravCon provides destination-specific safety information, including government-issued travel advisories, health risks, and local safety concerns, accessible via www.mytravcon.com or your concierge.
5.2. Health Requirements: We inform you of required or recommended vaccinations, health certificates, or medical precautions for your destination, but you are responsible for compliance.
5.3. Itinerary Safety: Your concierge will design itineraries with safety in mind, avoiding high-risk areas or activities where possible, based on current information at the time of booking.
Emergency Procedures
6.1. 24/7 Support: MyTravCon provides 24/7 emergency support via www.mytravcon.com or [Placeholder Phone Number] for safety-related issues, such as medical emergencies, lost documents, or travel disruptions.
6.2. Supplier Coordination: In emergencies (e.g., accidents during tours, flight cancellations), we coordinate with suppliers to provide assistance, such as arranging alternative transport or medical support, subject to supplier availability.
6.3. Emergency Contacts: You must provide emergency contact details during booking, which we may use to assist you in critical situations, in compliance with our Privacy Policy.
6.4. Local Authorities: In case of serious incidents (e.g., accidents, criminal activity), we will liaise with local authorities or embassies on your behalf, where necessary.
Travel Insurance
7.1. MyTravCon strongly recommends purchasing comprehensive travel insurance to cover safety-related risks, including medical emergencies, trip cancellations, and lost belongings.
7.2. We may facilitate insurance options through third-party providers, subject to separate terms. You are responsible for ensuring your insurance meets your safety needs.
7.3. MyTravCon is not liable for losses or incidents that could have been covered by insurance.
Liability and Disclaimers
8.1. Third-Party Suppliers: MyTravCon is not liable for the acts, omissions, or safety failures of third-party suppliers (e.g., accidents during excursions, hotel safety issues). Any claims must be directed to the supplier, with our assistance where possible.
8.2. Force Majeure: We are not responsible for safety incidents caused by events beyond our control, including natural disasters, political unrest, terrorism, or pandemics. We will provide reasonable assistance in such cases.
8.3. Limitation of Liability: To the maximum extent permitted by UAE law (Federal Law No. 5 of 1985) and applicable regulations in Western Europe, Asia, and the Americas, MyTravCon’s liability for safety-related incidents is limited to the cost of services booked through us. We disclaim liability for indirect, consequential, or incidental losses (e.g., injury, emotional distress).
8.4. Assumption of Risk: Travel involves inherent risks (e.g., accidents, illness, theft). By booking with MyTravCon, you acknowledge and assume these risks.
Compliance with Safety Regulations
9.1. UAE: We adhere to UAE safety standards, including consumer protection regulations under Federal Decree-Law No. 5 of 2020, ensuring safe travel arrangements.
9.2. Western Europe: For European clients, we comply with the EU Package Travel Directive (2015/2302), which includes safety obligations for package travel.
9.3. Asia and Americas: We align with local safety standards where applicable, ensuring consistent safety practices for global operations.
9.4. Suppliers are required to comply with local safety laws, and we monitor their adherence to the extent feasible.
Incident Reporting
10.1. You must report safety incidents (e.g., accidents, supplier issues) to MyTravCon within 24 hours via www.mytravcon.com or your concierge to enable timely assistance.
10.2. We will document incidents and coordinate with suppliers or authorities to address concerns, but we are not liable for resolving supplier-related issues.
10.3. For serious incidents, you may need to file claims directly with suppliers or your insurance provider.
Amendments to Safety Policy
11.1. MyTravCon may update this Policy to reflect changes in regulations, safety standards, or operational practices. Updates will be posted on www.mytravcon.com and effective immediately.
11.2. Continued use of our services constitutes acceptance of the revised Policy. We recommend reviewing this Policy before each booking.
Contact Us
For safety-related inquiries, incident reports, or assistance, contact our team: Website: www.mytravcon.com Email: [Placeholder Email Address] Phone: [Placeholder Phone Number] Our 24/7 concierge support is available to ensure a secure travel experience. For complaints, you may also contact relevant consumer protection authorities in the UAE, EU, or your jurisdiction.
Miscellaneous
13.1. Severability: If any provision of this Policy is deemed invalid, the remaining provisions remain in effect.
13.2. No Waiver: Failure to enforce any provision does not constitute a waiver of MyTravCon’s rights.
13.3. Language: This Policy is provided in English. Translations may be available for convenience, but the English version prevails.
By engaging MyTravCon’s travel concierge services for hotels, transfers, tours, flights, excursions, or other tourism-related services, you acknowledge this Safety Policy, ensuring a secure and professional travel experience. Plan your journey with confidence at www.mytravcon.com.